Privacy policy

Privacy Statement

penelopesusedpanties is committed to protecting and respecting your privacy. We take the privacy of all of our customers and site users seriously and take great care to protect your personal information. Before anyone sends information to this website, they first must accept the insecure nature of the internet and the risk this may pose to the integrity of the information they provide. Accordingly, penelopesusedpanties accepts no liability for any loss or misuse of the data that may occur while the data is in transmission. Upon receipt of information via this website, penelopesusedpanties will take responsible precautions to ensure personal data in the company‘s possession is secure and not open to abuse.

Our Policy

Our privacy policy explains how we process and store the personal data we collect from you or that you provide to us. Please read the following to understand the way we use your personal data. By using our website www.penelopesusedpanties.com, you are accepting and consenting to the practices described in this policy. Approval can be revoked at any time after initial consent.

Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. 

What Data is Collected?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• "Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

• Information obtained/provided through the penelopesusedpanties website when subscribing to our services, creating a customer account, taking part in social media functions, posting materials or requesting other penelopesusedpanties services.
• If you contact us, we may keep a record of your correspondence which identifies you via email. We may keep the emails and email address.
• Information about transactions you carry out through the penelopesusedpanties website and documentation concerning orders placed with us.
• Details of your visits to the penelopesusedpanties website, and any access to online resources or materials
• We may also collect information about your computer, IP address and operating system for system administration


Additionally, upon conclusion of an order between the customer and penelopesusedpanties, the following personal information will be collected and used in fulfilling the order:

• Personal contact details: name, address and telephone number
• Communication-related information:  telephone number, Email address
• Order related information: products ordered, payment methods, delivery address, dates of use of skiwear, order history 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud, and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

In most cases, order-related information as it pertains to delivery and pickup of skiwear will be shared with a third party, which would include the courier service, hotel or third-party agent organising the ski holiday such as a tour operator or event manager. When penelopesusedpanties shares order-related data with a third party, the same data protection standards that penelopesusedpanties upholds are imposed on the partner.

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising                                    

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track                     

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights          

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

The persons concerned may use all rights by sending an email to [email protected] or by personal contact via telephone, post or on-site.


In addition, you have the right at any time to file a complaint with the Data Protection Authority regarding the processing of your personal data.

The contact details of the data protection authority are: Austrian Data Protection Authority: 
Wickenburggasse 8 
1080 Vienna 


Telephone: (+358)497233240 


E-mail: [email protected] 



 You have the right to:

• request access to your personal data (commonly known as a “data subject access request”)
• request correction of the personal data that we hold about you
• request erasure of your personal data
• object to processing of your personal data
• request restriction of processing of your personal data
• request the transfer of your personal data to you or to a third party.
• withdraw consent at any time where we are relying on consent to process your personal data.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes       

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Main Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

Nuppulantie 35 

TURKU 20320 Finland, Austria